Eternal Cleaning Services is committed to the development and implementation of our management systems and continually improving their effectiveness. We ensure that customer requirements are determined and are met with the aim of achieving total customer satisfaction.

We will develop policies related to our management systems and ensure that the policies are appropriate to your organisation. The policies shall be:

• a framework for establishing objectives and targets, and improving performance;
• communicated to all levels of your organisation;
• reviewed for ongoing suitability; and
• designed to ensure that at all times operations conform to all relevant legislation.

Planning Objectives

Eternal Cleaning Services will ensure that appropriate objectives and targets are identified and established for the organisation, and shall be measurable and relevant to the policies.

Quality Planning

Plans shall be developed and documented in order to provide a basis for meeting customer requirements, achieving objectives and targets as well as maintaining system integrity and at all times adhering to safety legislation. An integral part of the planning process is the maintenance of the risk.